Frequently Asked Questions
What products do you offer?
We offer almonds, cashews, makhana, seeds and curated nuts and seeds blends, freshly packed by Prime Nuts-Natural.
How fresh are the products?
Products are packed with care and each pack carries its applicable best-before information. Store unopened and opened packs as directed on the pack.
How do I place an order?
Add products to your cart and check out, or contact us on WhatsApp at +91 88905 57605 to confirm an order personally.
Where do you deliver?
We deliver across India through courier partners. A flat shipping charge applies to every order and is shown at checkout.
How long does delivery take?
Orders are generally dispatched within 24–48 hours after confirmation. Delivery usually takes 3–7 business days depending on location and courier.
Can I track my order?
Once your order is dispatched, tracking details will be shared through the contact channel used for ordering, where tracking is available.
Are the products suitable for everyday use?
Our nuts and seeds can be included as part of a balanced diet. Please consider your own dietary needs and consult a qualified professional where appropriate.
How should I store the products?
Keep packs sealed in a cool, dry place away from direct sunlight and moisture. After opening, reseal securely or use an airtight container.
Can I return or exchange a product?
As food products, general returns and exchanges are not accepted. Exceptions may apply for verified damaged, wrong or missing products and mandatory consumer rights.
What if my parcel arrives damaged?
Contact us within 24 hours with photos or video, the original packaging and shipping label. We will review the evidence and assist with the applicable resolution.
Do you accept bulk or corporate orders?
Yes. Contact us on WhatsApp at +91 88905 57605 or email primenuts.official@gmail.com for bulk, corporate, gifting and festive-order requirements.
Can I order products for gifting?
Yes. Contact us before ordering so we can discuss quantities, availability, packing and delivery requirements.
Are your products vegetarian?
Our listed products are vegetarian. Please check the product packaging and contact us if you have a specific dietary question.
What about nut allergies?
Our products contain or are prepared around nuts and seeds. If you have an allergy, review the packaging and seek professional advice before consuming.
How can I contact Prime Nuts-Natural?
WhatsApp or call +91 88905 57605, or email primenuts.official@gmail.com. We are happy to help with orders and product questions.